Shipping policy
Shipping Policy
Last Updated: September 10, 2026
At Haven Hearth, we are committed to making the shipping process transparent and straightforward. This Shipping Policy explains where we currently deliver, the shipping methods available, applicable rates, estimated transit times, order preparation procedures, tracking, and how we address common shipment-related concerns.
1. United States Shipping Only
Haven Hearth currently ships orders to eligible addresses within the United States only.
We do not offer international shipping at this time. Orders requiring delivery to destinations outside the United States cannot be fulfilled under our current shipping program.
Customers must provide a complete and accurate U.S. shipping address when placing an order.
2. Available Shipping Methods
Customers may select from the following domestic shipping services when available:
Standard Shipping
Estimated transit time: 3–5 business days
Shipping rate: $8.00
FREE for qualifying orders of $70.00 or more
Express Shipping
Estimated transit time: 1–2 business days
Shipping rate: $15.00
Applicable shipping options and charges will be presented during checkout before the purchase is completed.
3. Free Standard Shipping
Haven Hearth offers FREE Standard Shipping on qualifying orders totaling $70.00 or more.
Orders below $70.00 are charged the regular $8.00 Standard Shipping fee.
The free shipping offer applies only to Standard Shipping. If a customer selects Express Shipping, the regular $15.00 Express Shipping fee applies regardless of the order value, including orders of $70.00 or more.
4. Shipping Rates Summary
Our current domestic shipping rates are:
Standard Shipping
3–5 business days — $8.00
Free Standard Shipping for qualifying $70.00+ orders
3–5 business days — FREE
Express Shipping
1–2 business days — $15.00
The delivery periods above are estimated carrier transit times and do not include the time required to prepare an order before shipment.
5. Order Processing and Preparation
Once an order is received, Haven Hearth may require time to verify the purchase, prepare the merchandise, package the products securely, and arrange transfer to the applicable shipping carrier.
Order processing time is separate from shipping transit time.
The estimated 3–5 business days for Standard Shipping and 1–2 business days for Express Shipping generally begin after processing has been completed and the package has been transferred to the carrier.
Choosing Express Shipping provides a faster estimated transit service but does not eliminate the preparation time required before dispatch.
6. Business Days
For purposes of this policy, business days generally mean Monday through Friday, excluding Saturdays, Sundays, and applicable holidays.
Orders placed on weekends or recognized holidays may begin processing on the next available business day.
All shipping timeframes provided by Haven Hearth are estimates and are not guaranteed delivery dates.
7. Factors That May Affect Delivery
Although we aim to provide reliable shipping estimates, actual delivery schedules may occasionally be affected by circumstances beyond our reasonable control.
These may include:
Severe weather conditions
Transportation interruptions
Carrier network disruptions
Holiday shipping periods
Increased seasonal parcel volumes
Regional delivery issues
Other unforeseen logistical events
Such circumstances may result in a shipment arriving later than originally estimated.
8. Customer Responsibility for Address Accuracy
Customers are responsible for ensuring that all shipping information submitted during checkout is complete and accurate.
Please carefully verify:
Recipient's full name
Street number and street name
Apartment, suite, or unit number when applicable
City
State
ZIP code
Incorrect or incomplete delivery information may cause delays, unsuccessful delivery attempts, or packages being returned to sender.
If you discover an address error after submitting your order, please contact Haven Hearth promptly. We will make reasonable efforts to assist before dispatch, but changes cannot be guaranteed once fulfillment or carrier processing has begun.
9. Tracking Your Shipment
When tracking is available, customers may receive tracking details after their package has been dispatched.
Tracking information may not become active immediately after a tracking number is generated. The carrier may require additional time to receive and scan the shipment into its network.
Once activated, tracking can generally be used to review the latest available shipment progress and delivery status.
10. Delayed Shipments
If your order has not arrived within the expected transit period, please first review the latest carrier tracking information.
Delays may occur because of weather, transportation problems, carrier operations, holiday schedules, increased parcel volumes, or other circumstances outside the reasonable control of Haven Hearth.
If tracking indicates an unusually prolonged delay, please contact us with your order information. We will review the available shipment details and provide reasonable assistance where possible.
11. Undeliverable or Returned Packages
A shipment may be returned to Haven Hearth if the carrier is unable to successfully complete delivery.
Possible reasons include:
Incorrect or incomplete shipping addresses
Missing apartment, suite, or unit information
Repeated unsuccessful delivery attempts
Other carrier-related delivery problems
If your order is returned as undeliverable, please contact us to discuss the available next steps.
Additional shipping charges may apply if reshipment is required because inaccurate or incomplete delivery information was originally provided by the customer.
12. Package Marked Delivered but Not Found
If carrier tracking indicates that your package has been Delivered but you cannot locate it, please check common delivery locations around the property, including your mailbox, porch, entrance, parcel locker, reception area, mailroom, or another secure location.
We also recommend checking with household members, neighbors, building management, or the applicable shipping carrier.
If the shipment remains missing, please contact Haven Hearth with your order details so we can review the available delivery information and provide reasonable assistance.
13. Products Damaged During Shipping
Please inspect your shipment and merchandise promptly after delivery.
If your package or products appear to have been damaged during transportation, contact Haven Hearth as soon as possible.
When possible, retain the original shipping container, protective packaging materials, and affected merchandise. We also recommend taking clear photographs showing the condition of the outer package, internal packaging, and damaged products.
Eligible returns, refunds, replacements, or exchanges may be handled in accordance with our applicable Return & Refund Policy.
14. International Shipping Restriction
Haven Hearth currently ships exclusively within the United States.
International shipping is not available. Orders requiring delivery to destinations outside the U.S. cannot be fulfilled through our current shipping arrangements.
15. Changes to This Shipping Policy
Haven Hearth may revise this Shipping Policy periodically to reflect changes in shipping rates, carrier services, delivery methods, fulfillment procedures, or other operational requirements.
Any updated version will be published through our store with the applicable revision date.
Contact Information
For questions regarding shipping charges, estimated delivery times, tracking information, or an existing shipment, please contact:
Haven Hearth
Address: 605 N Linden Ave, Trinidad, CO 81082, United States
Phone: 612-636-2496
Email: harris@havenhearthonsell.com