Terms of service
TERMS OF SERVICE
Effective Date: September 10, 2026
Welcome to Haven Hearth. These Terms of Service (“Terms”) govern your access to and use of the Haven Hearth online store, including browsing merchandise, reviewing product information, placing orders, making payments, and communicating with us regarding purchases.
Throughout these Terms, “Haven Hearth,” “we,” “us,” and “our” refer to Haven Hearth. “You,” “your,” “customer,” and “user” refer to any person who visits, accesses, purchases from, or otherwise interacts with our online store.
By using our website or submitting an order, you agree to these Terms together with the policies, product instructions, and notices applicable to your transaction.
1. ABOUT HAVEN HEARTH
Haven Hearth operates an online retail store that may offer home décor, household essentials, organization products, kitchen and dining accessories, soft furnishings, storage products, gifts, and other lifestyle merchandise.
Our merchandise and collections may change over time as new products become available or existing products are discontinued.
2. POLICIES THAT APPLY
These Terms should be read together with our:
Privacy Policy;
Shipping Policy;
Return & Refund Policy;
Product-specific instructions;
Safety notices;
Promotional conditions; and
Other information displayed before checkout.
Additional product-specific conditions may supplement these Terms where applicable.
3. CUSTOMER ELIGIBILITY
You must have the legal capacity required under applicable law to enter into a purchase transaction.
If you have not reached the applicable age of majority, purchases should be completed only with appropriate authorization or involvement from a parent or legal guardian where required.
4. LAWFUL USE OF OUR STORE
Haven Hearth may be used only for lawful shopping, product research, order management, and related customer-service purposes.
You must not use our website for fraudulent activity, unauthorized payments, malicious interference, security violations, unlawful data collection, or conduct that infringes another person's rights.
5. CHOOSING HOME PRODUCTS
Customers are responsible for evaluating whether merchandise is suitable for the intended space and purpose.
Depending on the product, relevant considerations may include:
Dimensions;
Materials;
Weight;
Capacity;
Intended placement;
Assembly requirements;
Installation requirements;
Care instructions; and
Safety guidance.
6. PRODUCT DESCRIPTIONS
Haven Hearth makes reasonable efforts to provide useful and accurate product information.
Listings may include:
Product photographs;
Materials;
Dimensions;
Features;
Included components;
Care instructions;
Assembly information; and
Other relevant specifications.
Some information may be supplied by manufacturers, distributors, or suppliers.
7. DIMENSIONS AND SPACE PLANNING
Customers should review measurements carefully before ordering products intended for a particular room, wall, shelf, cabinet, countertop, closet, or other household area.
Unless expressly stated otherwise, measurements may be approximate and subject to minor manufacturing tolerances.
8. MATERIAL CHARACTERISTICS
Products may contain wood, metal, textiles, glass, ceramic, woven fibers, stone-like materials, plastics, or other materials.
Minor variations in grain, texture, shade, pattern, stitching, or finish may occur naturally or through manufacturing.
Such variations do not necessarily constitute defects.
9. COLORS AND FINISHES
We make reasonable efforts to display merchandise accurately.
Actual colors, textures, finishes, and patterns may differ slightly because of:
Photography;
Lighting;
Screen settings;
Device displays;
Production differences; or
Material characteristics.
Exact digital-to-physical color matching cannot be guaranteed.
10. PRODUCT PHOTOGRAPHY
Photographs may contain furniture, plants, tableware, candles, books, artwork, or other decorative items used solely for styling or scale.
Only merchandise expressly identified as included in the applicable listing forms part of your purchase.
11. MULTI-PIECE PRODUCTS
Certain products may be sold as sets or contain several components.
Customers should review the applicable product description to determine exactly what is included.
Decorative accessories shown in photographs are not included unless expressly stated.
12. DECORATIVE MERCHANDISE
Products intended primarily for decorative use should not be treated as structural, climbing, load-bearing, safety, or utility equipment unless specifically designed and described for that purpose.
Customers should use decorative products only as intended.
13. ASSEMBLY AND SETUP
Some merchandise may require assembly, adjustment, setup, or installation.
Customers should review and follow all applicable instructions before use.
If parts appear missing, damaged, or incompatible, customers should consider stopping assembly and contacting us.
14. WALL-MOUNTED ITEMS
For products intended to attach to walls, cabinets, doors, or other surfaces, customers should evaluate:
Surface material;
Suitable anchors;
Fastener type;
Product weight;
Load capacity; and
Nearby wiring or plumbing.
Professional installation should be used where reasonably appropriate.
15. ADHESIVE-MOUNTED PRODUCTS
Products using adhesive strips, hooks, pads, tape, or similar systems should be installed according to applicable preparation and usage instructions.
Adhesive performance may vary based on paint, tile, wood, glass, texture, moisture, temperature, and other conditions.
16. FREESTANDING PRODUCTS
Freestanding organizers, shelves, décor pieces, racks, or storage units should be placed on reasonably stable and appropriate surfaces.
Where anti-tip or anchoring measures are recommended, customers should follow those instructions.
17. WEIGHT AND CAPACITY LIMITS
Where merchandise includes a stated load, weight, volume, or capacity limitation, customers should not exceed it.
Overloading or uneven weight distribution may damage merchandise or create a safety risk.
18. HEAT, FLAME, AND FIREPLACE-RELATED USE
If Haven Hearth offers products intended for use near candles, fireplaces, cooking areas, or other heat sources, customers should follow all applicable heat and fire-safety instructions.
Products not specifically designed for heat or flame exposure should be kept away from open flames and high temperatures.
19. GLASS AND CERAMIC PRODUCTS
Glass, ceramic, porcelain, and similar merchandise may be breakable.
Customers should inspect fragile items before use.
Use should be discontinued if merchandise becomes materially cracked, chipped, or otherwise unsafe.
20. CHILD AND PET SAFETY
Some household merchandise may contain small components, cords, glass, sharp edges, packaging materials, or other features unsuitable for children or pets.
Customers are responsible for placing products appropriately and providing supervision where necessary.
21. CLEANING AND MAINTENANCE
Customers should follow applicable cleaning, washing, drying, dusting, and maintenance instructions.
Certain materials may be damaged by:
Harsh chemicals;
Abrasive cleaners;
Excessive moisture;
High temperatures;
Prolonged sunlight; or
Improper storage.
22. MOISTURE AND HUMIDITY
Not all home products are suitable for bathrooms, kitchens, outdoor areas, or other moisture-prone environments.
Products may warp, rust, stain, swell, or deteriorate if exposed to conditions outside their intended use.
Customers should review relevant product guidance before placement.
23. INDOOR AND OUTDOOR USE
Products should not be used outdoors unless they are expressly described as suitable for outdoor use.
Exposure to rain, humidity, wind, sunlight, freezing temperatures, or heat may damage merchandise not designed for those conditions.
24. PRODUCT MODIFICATION
Customers should not materially alter, drill, cut, refinish, repaint, dismantle, or modify merchandise in a manner that compromises its intended function or safety.
Material modifications may affect return or warranty eligibility to the extent permitted by law.
25. PRODUCT AVAILABILITY
All merchandise remains subject to availability.
Adding an item to a shopping cart does not permanently reserve inventory.
Products, finishes, sizes, colors, or variants may become unavailable before fulfillment.
If paid merchandise cannot be supplied, any amount owed will be refunded.
26. LIMITED OR DISCONTINUED ITEMS
Certain collections, finishes, colors, bundles, or seasonal products may be available only while supplies last.
Haven Hearth does not guarantee that sold-out or discontinued merchandise will be restocked.
27. PURCHASE QUANTITY LIMITS
We may establish reasonable quantity limits for specific products, promotions, customers, accounts, households, or transactions.
Orders exceeding applicable limits may be adjusted or canceled.
Any amount owed for canceled paid merchandise will be refunded.
28. PRODUCT PRICING
Prices may change for future transactions.
The price properly displayed during checkout when an order is submitted will generally apply to that transaction, subject to correction of genuine errors where permitted by applicable law.
29. TAXES AND ORDER TOTAL
The final checkout amount may include:
Merchandise charges;
Applicable taxes;
Shipping charges;
Promotional discounts; and
Other amounts disclosed before payment authorization.
Customers should review the complete amount before submitting payment.
30. SALES AND PROMOTIONAL OFFERS
Haven Hearth may periodically offer sales, promotional codes, bundles, introductory discounts, or other special offers.
Promotions may contain conditions regarding:
Eligible merchandise;
Minimum purchase amounts;
Expiration dates;
Redemption limits;
Customer eligibility; and
Combination with other offers.
Expired, altered, duplicated, fraudulent, or unauthorized promotional use may be rejected.
31. STORE INFORMATION ERRORS
Despite reasonable efforts, errors may occasionally occur involving:
Product descriptions;
Prices;
Dimensions;
Inventory;
Photographs;
Materials;
Promotional details; or
Other specifications.
Haven Hearth may correct genuine errors when identified.
32. ERRORS AFFECTING ORDERS
If a material error is identified before fulfillment, we may provide corrected information or cancel the affected merchandise where appropriate.
Any amount owed for canceled paid merchandise will be refunded.
33. PLACING AN ORDER
Completing checkout constitutes your request to purchase the merchandise identified in your order.
An automated confirmation generally acknowledges receipt of the order request.
It does not necessarily constitute final acceptance or guarantee fulfillment.
34. ORDER REVIEW
Before fulfillment, Haven Hearth may reasonably verify:
Product availability;
Variant availability;
Payment authorization;
Billing information;
Shipping details;
Purchase quantities; and
Transaction security.
Additional information may be requested where reasonably necessary.
35. ORDER ACCEPTANCE OR REFUSAL
Haven Hearth may accept, decline, hold, or cancel an order for legitimate reasons.
Examples may include:
Product unavailability;
Failed payment authorization;
Material pricing or listing errors;
Incomplete transaction information;
Reasonable fraud concerns;
Unauthorized payment activity;
Delivery limitations; or
Applicable legal requirements.
Any amount owed for canceled paid merchandise will be refunded.
36. CUSTOMER INFORMATION
Customers are responsible for providing complete and accurate information during checkout.
Please verify:
Full name;
Email address;
Telephone number where requested;
Billing details;
Shipping address; and
Payment information.
If you identify an error, contact Haven Hearth promptly.
Changes cannot be guaranteed once fulfillment begins.
37. PAYMENT AUTHORIZATION
Available payment methods will be displayed during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable transaction.
Independent payment processors or financial institutions may process payments on our behalf.
38. TRANSACTION SECURITY
Haven Hearth may use reasonable procedures intended to detect potentially fraudulent or unauthorized transactions.
Orders presenting legitimate security concerns may be delayed for verification.
Customers must not knowingly use unauthorized payment information, impersonate another purchaser, submit materially false billing information, or attempt to bypass transaction-security measures.
39. SHIPPING
Order processing and shipment are governed by our separate Shipping Policy.
Customers should review that policy for applicable information regarding:
Processing periods;
Shipping methods;
Shipping charges;
Estimated delivery periods; and
Geographic delivery limitations.
40. DELIVERY ESTIMATES
Delivery dates and transit periods are estimates unless expressly identified as guaranteed.
Carrier operations, severe weather, holidays, transportation disruptions, seasonal demand, address issues, or other circumstances outside our reasonable control may affect delivery.
41. SHIPPING ADDRESS RESPONSIBILITY
Customers must provide a complete and accurate delivery address.
If you identify an address error after ordering, contact Haven Hearth promptly.
We may attempt to correct eligible information before shipment, but changes cannot be guaranteed after fulfillment or carrier processing begins.
42. MULTIPLE SHIPMENTS
Orders containing several products may occasionally be shipped in separate packages.
Different packages may have separate tracking information or delivery dates.
Receipt of one package does not necessarily indicate that the complete order has been delivered.
43. ORDER MODIFICATIONS
Customers may request changes before fulfillment has progressed too far.
Depending on order status, we may be unable to modify:
Product selection;
Color or finish;
Quantity;
Shipping information; or
Other transaction details.
A requested modification becomes effective only when confirmed by Haven Hearth.
44. CANCELLATION REQUESTS
Customers may request cancellation while fulfillment can reasonably be stopped.
Submitting a cancellation request does not guarantee cancellation.
Once merchandise has shipped, available options will generally be governed by our Return & Refund Policy.
45. RETURNS AND EXCHANGES
Our separate Return & Refund Policy governs eligibility and procedures for returns and exchanges.
Applicable requirements may concern:
Return deadlines;
Merchandise condition;
Original packaging;
Included components;
Assembly status;
Installation status;
Proof of purchase; and
Product-specific exclusions.
Nothing in these Terms limits mandatory consumer rights that cannot legally be waived.
46. CONDITION OF RETURNED HOME PRODUCTS
To the extent permitted by applicable law, return eligibility may be affected where merchandise has been materially:
Used;
Assembled;
Installed;
Mounted;
Washed;
Altered;
Damaged;
Stained; or
Otherwise changed after delivery.
Customers should review our Return & Refund Policy before substantially using or modifying merchandise they may wish to return.
47. PERMANENT INSTALLATION
Products that have been drilled, permanently mounted, adhesively attached, cut, refinished, or otherwise materially altered may have additional return limitations where permitted by law.
Customers should verify dimensions and suitability before completing permanent installation.
48. REFUND PROCESSING
Approved refunds will be processed according to our Return & Refund Policy.
Where appropriate, refunds will generally be submitted through the original payment method.
Banks, card issuers, and payment providers may require additional time to make refunded funds available.
49. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Customers should inspect merchandise reasonably promptly after delivery.
If an item arrives damaged, defective, incomplete, or materially different from what was ordered, please contact Haven Hearth.
We may reasonably request:
Your order number;
A description of the issue;
Photographs of the merchandise;
Photographs of damaged or missing components; and
Photographs of relevant packaging.
Available remedies will be determined according to our policies and applicable law.
50. INSPECTION BEFORE ASSEMBLY OR INSTALLATION
Where practical, customers should inspect merchandise before substantial assembly, drilling, mounting, adhesive installation, or other permanent modification.
If material damage or missing components are discovered, customers should consider stopping installation and contacting us.
51. PRODUCT RECALLS AND SAFETY NOTICES
If merchandise sold through Haven Hearth becomes subject to an applicable recall or significant safety notice, customers should follow instructions issued by the responsible manufacturer, supplier, or regulatory authority.
Where appropriate, Haven Hearth may take reasonable steps to communicate relevant information to affected customers.
52. CUSTOMER ACCOUNTS
If account functionality is available, customers are responsible for maintaining reasonable security over login credentials.
Please contact us if you suspect unauthorized account access.
We may temporarily restrict account functionality where reasonably necessary to protect security or investigate suspicious activity.
53. PRIVACY
Our Privacy Policy explains how personal information associated with visitors and customers may be collected, used, retained, disclosed, and protected.
Please review that policy together with these Terms.
54. INTELLECTUAL PROPERTY
Our online store may contain product photographs, graphics, written materials, descriptions, illustrations, logos, trademarks, layouts, designs, branding, and other protected content.
Such materials may belong to Haven Hearth or applicable licensors, manufacturers, suppliers, designers, or other rights holders.
Accessing our store does not transfer ownership of these materials.
55. USE OF STORE CONTENT
Customers may access Haven Hearth content for ordinary personal shopping and informational purposes.
Unless separately authorized or permitted by applicable law, protected materials may not be commercially copied, reproduced, modified, republished, distributed, licensed, sold, or otherwise exploited.
The Haven Hearth name and branding must not be used in a manner that falsely suggests sponsorship, authorization, affiliation, or endorsement.
56. REVIEWS AND CUSTOMER FEEDBACK
Where available, customers may submit reviews, ratings, photographs, comments, suggestions, or other feedback.
Submissions should reflect genuine experiences and must not knowingly contain unlawful, fraudulent, infringing, malicious, threatening, defamatory, or privacy-violating material.
We may moderate or remove submissions where reasonably appropriate.
57. PUBLIC CUSTOMER SUBMISSIONS
For content intentionally submitted for public display, you grant Haven Hearth a non-exclusive permission to reproduce, display, format, and use that content in connection with operating and promoting our store, subject to applicable law and our Privacy Policy.
You retain ownership rights you otherwise possess in your original content.
58. THIRD-PARTY SERVICE PROVIDERS
Haven Hearth may rely on independent providers for services including:
Website technology;
Payment processing;
Communications;
Analytics;
Order fulfillment; and
Shipping.
Such providers may maintain separate terms and privacy practices.
To the extent permitted by applicable law, Haven Hearth is not responsible for independent third-party conduct outside our reasonable control.
59. EXTERNAL LINKS
Our website may contain links to external websites or services.
Providing a link does not necessarily indicate that Haven Hearth owns, controls, sponsors, endorses, or guarantees the external service.
Customers should independently review applicable third-party terms and privacy practices.
60. PROHIBITED CONDUCT
You must not use Haven Hearth to:
Engage in fraudulent or unlawful transactions;
Submit unauthorized payment information;
Attempt unauthorized access to systems or accounts;
Circumvent security protections;
Introduce malware, viruses, or harmful code;
Intentionally interfere with website operation;
Unlawfully collect personal information;
Infringe intellectual property or privacy rights;
Submit materially deceptive transaction information; or
Assist another person in prohibited conduct.
Material violations may result in access restrictions.
61. WEBSITE AVAILABILITY
Haven Hearth makes reasonable efforts to maintain reliable online store functionality.
Maintenance, cybersecurity measures, software updates, technical failures, network interruptions, or third-party outages may temporarily affect availability.
Continuous or error-free operation is not guaranteed.
62. CHANGES TO PRODUCTS AND SERVICES
Haven Hearth may introduce, modify, replace, suspend, or discontinue merchandise, collections, website features, or other services.
Changes to future offerings do not eliminate obligations relating to completed transactions or mandatory consumer protections.
63. WARRANTIES AND CONSUMER RIGHTS
To the maximum extent permitted by applicable law, our website and digital services are provided on an “as available” basis.
Products may also carry separate warranties provided by manufacturers or suppliers where applicable.
Nothing in these Terms excludes statutory warranties, consumer guarantees, product-safety protections, or other rights that cannot legally be excluded.
64. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Haven Hearth will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of our website or services where such liability may lawfully be excluded or limited.
Any limitation applies only to the extent permitted by applicable law.
Nothing in these Terms restricts liabilities, statutory rights, consumer protections, or remedies that cannot legally be restricted.
65. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Haven Hearth against reasonable third-party claims, liabilities, losses, damages, and expenses arising from your unlawful use of our services, material violation of these Terms, or infringement of another person's legal rights.
This provision does not require you to assume responsibility that applicable law requires Haven Hearth to bear.
66. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, it will be limited or severed only to the extent necessary.
The remaining provisions will continue in effect.
67. RESTRICTION OR TERMINATION OF ACCESS
You may stop using Haven Hearth at any time.
We may restrict or suspend access where reasonably necessary because of fraud, unlawful conduct, serious security concerns, substantial misuse, or material violation of these Terms.
Provisions intended by their nature to survive termination remain effective to the extent permitted by applicable law.
68. RELATED STORE POLICIES
These Terms should be read together with our:
Privacy Policy
Shipping Policy
Return & Refund Policy
These policies supplement the Terms and provide additional conditions concerning their respective subjects.
69. ENTIRE AGREEMENT
These Terms together with applicable policies incorporated by reference constitute the agreement governing use of the Haven Hearth online store and purchases made through it.
Our failure to enforce a provision on one occasion does not automatically waive our right to enforce that provision in the future.
70. GOVERNING LAW
These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of Colorado.
Nothing in these Terms is intended to waive, reduce, restrict, or eliminate mandatory consumer protections, statutory rights, or remedies available under applicable law.
71. CHANGES TO THESE TERMS
Haven Hearth may revise these Terms periodically to reflect changes in merchandise, business operations, technology, website functionality, store policies, or applicable legal requirements.
The current version may be published through our online store with an updated effective date.
Where applicable law requires additional notice or consent regarding a material amendment, we will comply with those requirements.
72. CONTACT HAVEN HEARTH
For questions regarding these Terms of Service, your order, merchandise, or use of the Haven Hearth online store, please contact us:
Shop Name: Haven Hearth
Address: 605 N Linden Ave, Trinidad, CO 81082, United States
Phone: +1 612-636-2496
Email: harris@havenhearthonsell.com